artmazin Returns Policy: Your Satisfaction, Our Priority
At artmazin, we believe in creating an exceptional buying experience for every customer. Our Returns Policy is designed to ensure your complete satisfaction with every purchase.
Artwork Quality Assurance
- If the received artwork doesn’t match our website's depiction, you’re entitled to a full refund. We stand by the quality and authenticity of our offerings.
Shipping Damage Policy
- In the rare event of transit damage, choose between a free replacement or a full refund. We ensure every artwork is protected, but we’re prepared to resolve any shipping-related issues swiftly.
30-Day Money-Back Guarantee
- Enjoy our 30-day, no-questions-asked money-back guarantee. If you decide to return an artwork, we manage the collection and return shipment, with only the return freight cost to you.
Initiating a Return
- To start a return process, reach out within 30 days of receiving the artwork. Ensure the artwork is in its original condition and packaging. Proper packaging is crucial for a successful refund.
Handling Damaged Deliveries
- If your order arrives damaged, please provide photographic evidence of the damage. This assists us in understanding the issue and managing the insurance claim. Repackage the item carefully for its return.
Return Timeline
- You have 30 days from the date of receipt to initiate a return, followed by an additional 14 days to complete the return process.
Non-Refundable Situations
- Should the artwork not meet your needs, the cost of return shipping falls to you. We issue a full refund once we receive the returned item.
Need Help?
- For any queries or assistance with the returns process, please don’t hesitate to contact us at info@artmazin.com. We’re here to help make your experience with us as smooth and satisfying as possible.