Welcome to Caseart, your satisfaction is the foundation of our mission. Our return policy is designed to ensure that you are satisfied with every piece of art you purchase from us.
Commitment to Artistic Integrity
If it does not match the official website, you will receive a full refund. We are committed to providing high-quality, authentic artworks.
Protection against Shipping Damage
If your artwork is damaged during shipping, you can choose a free replacement or a full refund. Although we take great care to protect the artwork in transit, we are always ready to promptly resolve any shipping-related damage.
Return Policy for Artworks with Custom Colors or Sizes
For artworks with customized colors or sizes, returns and exchanges are not accepted for non-quality issues after receiving the paintings. Of course, we will take photos or videos for your confirmation before shipping.
How to handle returns and exchanges?
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Actions required by the customer: The customer needs to submit a return or exchange request on the website, and we will verify the request.
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Applicable situations for returns and exchanges: Returns or exchanges can be made if the product has quality issues upon arrival.
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30-day refund guarantee: You have 30 days from the date you receive your artwork to request a return or exchange
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Return acceptance period: Returns due to quality issues can be made within 30 days.
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Refund processing time: Once we receive the returned product and verify the issue, we will process the refund, typically within 14 days of the product’s arrival.
Return and exchange shipping address: Need to contact our customer service to obtain the return address.
Return shipping costs: Caseart will cover the costs for quality issues, while the customer will bear the costs for non-quality issues.
Please note that return requests are subject to the following conditions:
It must not have been more than 30 days since you received the artwork.
Please note that the artwork must be in the same condition as it arrived and in appropriate packaging - preferably original packaging.Therefore, please be careful when unpacking the artwork you receive.
For artwork that arrives damaged, we ask for photos of the damage so that we can further understand what went wrong with our specific shipment.
*If packaging is inadequate, please do your best to pack it and be sure to take photos for insurance purposes.
Please note: You have 30 days from receipt of the artwork to request a return and an additional 14 days to complete the return.
Refund Exceptions
For returns based on personal preference rather than quality or accuracy, return shipping costs are at your expense. For items with no quality issues, we refund the item price, and insurance costs are non-refundable, please understand.
— Can I refuse my package if I change my mind?
If you need to cancel your order during shipment, please wait until you receive the package before requesting a return. Cross-border shipping involves complex procedures with customs and shipping carriers. If you intentionally refuse delivery or fail to pick up your package, please understand that we cannot process your return.
Please understand that no refund will be given if the package is not delivered and returned due to personal reasons. For example, personal reasons include incorrect address, no consignee, invalid contact information, customer refusal, or failure to collect the package on time.
Need further assistance?
Contact Us - We are here to ensure your satisfaction and resolve any issues or concerns.